Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since receipt of your order, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@carryoutsupplies.com.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@carryoutsupplies.com and send your item to: 13501 Main St, Los Angeles, CA 90061,.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
Shipping
To return your product, you should mail your product to: 13501 Main St, Los Angeles, CA 90061,
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PRINTING ERROR RESOLUTION
Our Commitment to File Review
At our company, we strive to provide high-quality printing services. While we do not check submissions for spelling, grammar, or other errors, we understand the importance of accurate printing. Therefore, it is crucial for you to ensure that all materials submitted for printing are formatted correctly.
Standard File Review
Before granting approval for printing, we recommend thoroughly reviewing your design to identify any errors that could affect the print outcome. Although our file specialists will review files for common errors, the ultimate responsibility for error checking lies with you. Some of the common errors we look for include:
Full bleed issues
Text and content outside the print area
Spot color alignment
Other errors not limited to:
Spelling errors and typos
Colors out of gamut
Decline File Review
Limited Warranty for Products Ordered
Our company utilizes the Pantone Matching System (PMS) for color consistency. However, we cannot guarantee an exact "match-print" color fidelity or prevent slight color shifts throughout an order. Additionally, we cannot ensure that the color on a customer's monitor will match the final print, as monitor colors vary. Furthermore, we are not responsible for any color shifts that may occur during conversions if necessary. For optimal results, we recommend designing custom designs in PMS and/or CMYK, depending on the specific product.
Defective Orders and Warranty
Orders will not be considered defective due to errors if they were designed within our specified design guidelines. However, it is important to note that our warranty does not cover defects resulting from customer errors, such as incorrect file submissions, duplicate orders, customer misunderstandings of turnaround time, slight color variances within four-color (CMYK) industry standards, slight variations in image positioning when printed on specific items, undeliverable packages, third delivery attempts, or customer refusal of delivery. Therefore, no reprints, store credit, or refunds will be provided for the reasons mentioned above.
We appreciate your understanding and cooperation in ensuring the accuracy of your print materials. If you have any questions or concerns, please don't hesitate to reach out to our customer support team.